Arturo Fernandez Sep 26th, 2017 Innovation

Instant support around the clock


The millennials’ motto of “anytime, anywhere availability” is putting unprecedented demands on companies to deliver instant support around the clock. This means customer service companies...

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Philip Sköld Aug 17th, 2017 Innovation

Customer care in a digitalized world


“Customer experience has never been hotter”. These were the words written in a trend analysis published at the end of 2016 by Forbes Magazine. They are not exactly alone in highlighting ...

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