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Finnish speaking IT service desk agent



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Why this role matters

Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. As a team, we have high ambitions – going for leadership in customer experience, we focus on quality in everything we do.

 

What You’ll Be Doing

  • Become an expert and provide an outstanding experience to our customers
  • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).  
  • Use a variety of modern communication channels to offer the best possible service
  • Administratively process the customer experience cases via different computer applications

What we would like to see on your CV

  • Fluent language skill in Finnish and English
  • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat
  • Must demonstrate strong communication and interpersonal skills
  • Requires basic software knowledge
  • Must be able to efficiently manage multiple projects and tasks at the same time
  • Secondary school is required

Competencies Valued

  • Displays passion for and responsibility to the customer
  • Displays innovation in everything you do
  • A strong drive to complete tasks
  • Displays personal and corporate integrity

What we offer

  • Work experience in international company and multilingual team
  • Excellent atmosphere, friendly and diverse environment, teamwork
  • Internal training and career opportunities
  • Flexible work environment and working schedule