Are you a chat-text email-social media multi-talent?
We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals.
CSR – Customer Service Representative
CSR – Customer Service Representative
As a CSR you are the voice of our clients. You listen, you ask the right questions and always come up with the best possible solution, if that’s by telephone, e-mail, chat or any other communication channel required. With your friendly and positive attitude you make a good first impression and leave a lasting one, and at the same time, you become an expert in communicating in both social and traditional channels.
Business Manager
Business Manager
As BM, you are responsible for a group of Team Leaders, and have the overall responsibility for guaranteeing that your client’s service level is kept. You assess the performance of your team, monitor and analyze the relevant Key Performance Indicators, and make sure that your team has the right resources and tools to do their job - creating smarter people experiences.
Social Media Recruitment Expert
Social Media Recruitment Expert
As a Social Media Recruitment Expert, you work with the local organization but also with a global group of peers. Together, you come up with the smartest campaigns and content to build Transcom’s employer brand and drive interest in our brand and working for Transcom.
Team Leader
Team Leader
As a Team Leader (TL) you lead a team of 10-15 Customer Service Representatives (CSRs). With your drive and enthusiasm you know how to motivate your team and make sure that you reach your objectives - as individuals, but most importantly - as a team.
Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.
Zsuzsa Mate
Zsuzsa Mate
At the end of the year an opportunity opened up and I’ve decided to apply for the team leader position. The adventure has started in 2018 as TL of the German team. Coordinating a team, evaluating calls, meeting the Client’s expectations, keep improving the team’s performance, providing constructive feedback, real time monitoring and many other things: these are all part of the job. I find it also very important to be a role model who inspires and motivates the team and helps them to reach their goals.
One of the best things about being part of Transcom’s Family is that I’ve met interesting and friendly people from all over the world. We work together, get to know each other's culture and work in a nice and positive work environment. My next challenge has started in September 2020 when I was promoted as senior team leader on the same project. I’m grateful, because Transcom gives the opportunity to grow within the company and I'm looking forward to the new challenges.
Anikó Füleki
Anikó Füleki
It became pretty obvious for me right from the beginning that the core values of this community are supporting each other, regardless of the roles and certain hierarchies a corporate system sets for its employees. The family atmosphere, the feeling of belonging somewhere where they appreciate you is the main reason that I love so much in Transcom. During my years as a Team Leader, I got lots and lots of support from our Business Manager, who was always keen to help in accomplishing my ideas and improvements of the U.S. visa service desk project. Cooperating with other projects' Team Leads and the friendships that got sealed while working together are another aspect of camaraderie Transcom can be proud of. And last, but not least, I cannot express how important is to have a strong team full of agile and well-prepared agents; through the years, we got to build up a pretty good team full of unique individuals, who were improved not only by the compulsory training days and the everyday hustle and bustle while taking phone calls, but also by organizing themed days, like scavenger hunt for Thanksgiving Day, for instance. All in all, I love being a Transcom "family member".
Budapest
Budafoki út 91-93
1117 Budapest
Phone: +36 1-3365000