Are you a chat-text email-social media multi-talent?

Working at Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.

We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.

Our key positions

CSR – Customer Service Representative

CSR – Customer Service Representative


As a CSR you are the voice of our clients. You listen, you ask the right questions and always come up with the best possible solution, if that’s by telephone, e-mail, chat or any other communication channel required. With your friendly and positive attitude you make a good first impression and leave a lasting one, and at the same time, you become an expert in communicating in both social and traditional channels.

Team Leader

Team Leader


As a Team Leader (TL) you lead a team of 10-15 Customer Service Representatives (CSRs). With your drive and enthusiasm you know how to motivate your team and make sure that you reach your objectives - as individuals, but most importantly - as a team.

Business Manager

Business Manager


As BM, you are responsible for a group of Team Leaders, and have the overall responsibility for guaranteeing that your client’s service level is kept. You assess the performance of your team, monitor and analyze the relevant Key Performance Indicators, and make sure that your team has the right resources and tools to do their job - creating smarter people experiences.

Recruitment Specialist

Recruitment Specialist


As a Recruitment Specialist, you make sure that we find the perfect candidate for each vacancy. You will be the first point of contact for our applicants - screening, administrating, and following up are all part of your daily tasks. As the first point of contact, you are of course a true Transcom ambassador, making sure that all candidates have the right impression and are eager to join our global team!

Social Media Recruitment Expert

Social Media Recruitment Expert


As a Social Media Recruitment Expert, you work with the local organization but also with a global group of peers. Together, you come up with the smartest campaigns and content to build Transcom’s employer brand and drive interest in our brand and working for Transcom.

Open positions
Smarter People Experiences
Transcom is a true global leader in customer experience. Every day, our 29,000 customer experience specialists handle more than 1.5 million interactions with our clients’ customers in 33 languages all over the world.

Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.

Our people

Bernadett Bükk

I started as a CSR in January 2014 where I helped customers in Norwegian, English and Hungarian with US visa related questions. In the beginning of 2015 we had an open position for Lead CSR so I decided to apply.
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Bernadett Bükk

Team Leader

I started as a CSR in January 2014 where I helped customers in Norwegian, English and Hungarian with US visa related questions. In the beginning of 2015 we had an open position for Lead CSR so I decided to apply. This way I could be familiar with various new tasks, I was able to take on extra responsibilities including call evaluations, training new hires, assisting the team leader.

My latest achievement was in the same year when I got the possibility to be a team leader. My job at Transcom has given me a lot of great experiences and I have grown as a person and hopefully the new tasks made me a better leader, to be more focused on the client’s and the customer’s needs, and to be able to create a better work atmosphere for our team.

My responsibility is to improve, monitor the team, the service level, the average handling time, to provide feedback to the agents and the client.

The best thing about working for Transcom is to be able to work in a colorful environment with people from different countries supporting each other with our daily tasks. Transcom gives the possibility to make decisions on our level, can be a part of the hiring process, and to have the chance to select from the new candidates. We have good collaboration between different departments, we help each other wherever we can.

Zsófia Kosák

I joined Transcom Hungary in July 2013. I was still a student and I started to work as a Customer Service Representative. In June 2015, I became a Lead CSR for the Spanish team. Shortly after that I was offered to become the team leader for the group. From February 2016 I became the TL of the English group.
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Zsófia Kosák

Team Leader

I joined Transcom Hungary in July 2013. I was still a student and I started to work as a Customer Service Representative at a visa information line. That project ended in March 2014, so I transferred to work for an online travel agency, also as Customer Service Representative. The next change in my position took place in June 2015, when I became a Lead CSR for the Spanish team. Shortly after that I was offered to become the team leader for the group. From February 2016 I became the TL of the English group.

To be a team leader means that you need to coordinate a group. This means you are responsible for their performance and that they have all the necessary means to be able to evolve. Besides professional expectation it is also very important to create good environment and cohesion in the team.

The best thing about working at Transcom is the possibility of professional and also personal growth. I also like working in team and the team spirit is really good at work, we have an excellent relationship between the colleagues.

Transcom in Hungary

Budapest

Budafoki út 91-93

1117 Budapest

Phone: +36 1-3365000

Contact us