Are you a chat-text email-social media multi-talent?
We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals.
Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.
At the end of the year an opportunity opened up and I’ve decided to apply for the team leader position. The adventure has started in 2018 as TL of the German team. Coordinating a team, evaluating calls, meeting the Client’s expectations, keep improving the team’s performance, providing constructive feedback, real time monitoring and many other things: these are all part of the job. I find it also very important to be a role model who inspires and motivates the team and helps them to reach their goals.
One of the best things about being part of Transcom’s Family is that I’ve met interesting and friendly people from all over the world. We work together, get to know each other's culture and work in a nice and positive work environment. My next challenge has started in September 2020 when I was promoted as senior team leader on the same project. I’m grateful, because Transcom gives the opportunity to grow within the company and I'm looking forward to the new challenges.
It became pretty obvious for me right from the beginning that the core values of this community are supporting each other, regardless of the roles and certain hierarchies a corporate system sets for its employees. The family atmosphere, the feeling of belonging somewhere where they appreciate you is the main reason that I love so much in Transcom. During my years as a Team Leader, I got lots and lots of support from our Business Manager, who was always keen to help in accomplishing my ideas and improvements of the U.S. visa service desk project. Cooperating with other projects' Team Leads and the friendships that got sealed while working together are another aspect of camaraderie Transcom can be proud of. And last, but not least, I cannot express how important is to have a strong team full of agile and well-prepared agents; through the years, we got to build up a pretty good team full of unique individuals, who were improved not only by the compulsory training days and the everyday hustle and bustle while taking phone calls, but also by organizing themed days, like scavenger hunt for Thanksgiving Day, for instance. All in all, I love being a Transcom "family member".
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