Are you a chat-text email-social media multi-talent?
We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals.
Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.
I started as a CSR in January 2014 where I helped customers in Norwegian, English and Hungarian with US visa related questions. In the beginning of 2015 we had an open position for Lead CSR so I decided to apply. This way I could be familiar with various new tasks, I was able to take on extra responsibilities including call evaluations, training new hires, assisting the team leader.
My latest achievement was in the same year when I got the possibility to be a team leader. My job at Transcom has given me a lot of great experiences and I have grown as a person and hopefully the new tasks made me a better leader, to be more focused on the client’s and the customer’s needs, and to be able to create a better work atmosphere for our team.
My responsibility is to improve, monitor the team, the service level, the average handling time, to provide feedback to the agents and the client.
The best thing about working for Transcom is to be able to work in a colorful environment with people from different countries supporting each other with our daily tasks. Transcom gives the possibility to make decisions on our level, can be a part of the hiring process, and to have the chance to select from the new candidates. We have good collaboration between different departments, we help each other wherever we can.
I joined Transcom Hungary in July 2013. I was still a student and I started to work as a Customer Service Representative at a visa information line. That project ended in March 2014, so I transferred to work for an online travel agency, also as Customer Service Representative. The next change in my position took place in June 2015, when I became a Lead CSR for the Spanish team. Shortly after that I was offered to become the team leader for the group. From February 2016 I became the TL of the English group.
To be a team leader means that you need to coordinate a group. This means you are responsible for their performance and that they have all the necessary means to be able to evolve. Besides professional expectation it is also very important to create good environment and cohesion in the team.
The best thing about working at Transcom is the possibility of professional and also personal growth. I also like working in team and the team spirit is really good at work, we have an excellent relationship between the colleagues.
Budafoki út 91-93
Phone: +36 1-3365000